Shipping Policy
From Checkout to Your Door
We want every gladcargo order to move through payment confirmation, preparation, dispatch, and delivery as smoothly as possible. The timelines below explain what you can generally expect after purchasing.
Payment Confirmation
Once your payment has been approved and verified, a confirmation email will be sent to acknowledge successful payment.
Preparing Your Order
Order handling normally requires 1–3 business days before the parcel leaves our facility.
Shipping and Delivery Charges
We use commercial courier services to deliver purchases. Shipping generally takes another 5–12 business days after dispatch.
• Orders below $49: $6.99 shipping fee.
• Orders of $49 or more: free shipping.
Tracking Your Package
After dispatch, we will email a tracking number and a link you can use to follow the shipment. Tracking events may not appear immediately and can be delayed by weather, labor disruptions, busy shopping periods, or other carrier circumstances. Please email us if you need help understanding an update.
Estimated Total Delivery Time
The overall estimate combines preparation and transport: 1–3 business days to process the order, plus 5–12 business days in transit. That gives an expected total of 6–15 business days. For example, a coat may spend up to three business days in preparation before beginning its courier journey.
Carriers and PO Box Addresses
Our fulfillment system selects a suitable delivery service based on shipment details such as item dimensions and weight. When a PO Box is entered, we check whether the selected carrier can deliver there. If that is not possible, our support team will contact you about an address update or order cancellation.
Taxes and Import Charges
According to this store's stated shipping arrangement, the amount payable covers the product price and any applicable shipping fee; customers are not asked to pay additional import duties, import fees, or VAT.
Contact
Email: service@gladcargo.com
Support hours: Monday–Friday, 09:00–18:00 (UTC+8).