Return & Refund Policy
Our 30-Day Return Window
For most gladcargo products, you may request a return or exchange within 30 days after the delivery date. Please contact our customer service team before shipping anything back so we can confirm the request and provide the correct return address.
Return Postage
For a change of mind, an unwanted item, or a size preference, the customer pays the return courier charge; the amount depends on the shipping company chosen. If we sent the wrong item or the product arrived damaged due to our error, we cover the return shipping cost. Customers should arrange collection or drop-off through a nearby post office or courier service as applicable.
Conditions for an Eligible Return
Items returned without a product-quality problem must be unused, unwashed, undamaged, and accompanied by their original tags and packaging. Return approval from gladcargo support is required in advance. Products showing wear, stains, makeup, pet hair, deodorant, perfume, or similar signs of use may not qualify for a refund.
When You Can Request Help
• The product received is not the item ordered.
• An item arrives damaged or has a defect.
• You no longer want the purchase, subject to the return conditions and customer-paid return postage.
For incorrect, damaged, or defective merchandise, contact us promptly and include clear photographs showing the issue. Depending on the circumstances, our team will help arrange a replacement, exchange, or refund.
Starting a Return
Email service@gladcargo.com with your order number, the SKU or product name, and the reason for returning. We aim to respond within 24 business hours. Once approved, use the return address supplied by our team and keep both the shipping receipt and tracking number. Please share these details with us so the return can be followed.
Packaging and Return Address
Do not send items to the sender address printed on your original delivery package unless our support team specifically instructs you to do so. Make sure the parcel contains no merchandise from other retailers. gladcargo cannot assume responsibility for return parcels that are lost or stolen in transit, so please retain your proof of shipment.
Refund Timing
After the returned merchandise reaches us and the return has been reviewed, we will process the applicable refund or exchange. Refund processing may take up to 7 business days, depending on the payment provider.
Special Circumstances
• Damage or defects attributable to production or delivery: a full refund is available.
• Order cancellation: a full refund is available when cancellation occurs within 24 hours of purchase or before shipment.
• Parcel lost during delivery: we will provide a full refund. If you supply a new delivery address for reshipment, you are responsible for the new shipping cost.
• Incorrect address supplied by the customer: losses resulting from an uncorrected address may remain the customer's responsibility.
• Returned items with signs of use or staining: a refund may be declined.
Return Labels
For an incorrect or carrier-damaged product, a return label is included in the package under the stated return-label arrangement. The same stated arrangement provides a return label for change-of-mind or wrong-product selections. Please still obtain approval and the correct return address before sending your parcel.
Contact
Email: service@gladcargo.com
Service hours: Monday–Friday, 09:00–18:00 (UTC+8).