FAQ
Questions About Orders
Can I edit my address or selected size?
We can try to adjust those details while your order has not yet shipped. Once dispatch is complete, the order can no longer be changed. Email service@gladcargo.com as soon as you notice an issue.
Is it possible to cancel a purchase?
Yes, if the parcel has not been shipped. An order already on its way cannot be canceled; once it arrives, you may keep the goods or contact us to request a return and refund under our policy.
Why haven't I received a dispatch email?
Preparing an order usually takes 1–3 business days, separate from the shipping period. We will email you when the parcel leaves our facility or if a delay needs to be communicated.
How should I select my clothing size?
Measure yourself and compare those measurements with the size chart shown in the relevant product description. Choose the size that best matches your measurements.
Delivery Questions
Why did my order arrive in separate parcels?
Items may ship individually when they are held in different warehouses, need different preparation times, or exceed a courier or customs weight limit together. Each dispatched parcel will have its own shipping email.
Tracking says delivered, but I cannot find the parcel. What now?
First check your mailbox and ask neighbors whether they accepted it. You can also contact the courier with your tracking reference and identification. If it remains missing, email service@gladcargo.com for help.
How long does delivery normally take?
The delivery estimate given in this FAQ is 10–15 business days in transit, plus 1–3 business days for processing, for a combined estimate of 11–18 business days. We send the tracking reference after dispatch; you may also find it in your account.
Why isn't my tracking number showing results?
A tracking number may be created before the carrier's first scan appears online. Parcels leave our warehouse, travel to a logistics processing center, and are then scanned by the courier. It can take 1–3 working days after dispatch for the first movement to show. Please allow time for the next scan.
What causes a parcel to be returned to the sender?
Common causes include an incorrect or incomplete address, an invalid phone number, or a delivery that could not be completed.
Why did the courier fail to deliver my order?
The recipient may have been unavailable, the address may be inaccurate, or the courier may have experienced a delay. Contact the carrier with your tracking number and identification to request another delivery attempt. If you still need help, email service@gladcargo.com.
Returns and Exchanges
Can I switch to a different clothing size?
You may request a return for refund or an exchange within 30 days after delivery, subject to the applicable return conditions.
Payment and Security
Is shopping on this website secure?
We use website security measures, including SSL technology, intended to protect information submitted during checkout against unauthorized access. Personal information is handled in a protected environment and is not released to unrelated third parties as described in the store's policy.
Contact
Email: service@gladcargo.com
Customer service: Monday–Friday, 09:00–18:00 (UTC+8).